Robert A. Shumsky
Associate Professor of Business Administration
AB, Harvard University, 1988; MS, Massachusetts Institute of Technology, 1993;
PhD, Massachusetts Institute of Technology, 1995 Areas of expertiseOperations management
Current research topicsImproving quality and efficiency in service operations, service supply chains,
airline revenue management
Selected PublicationsWith E.J. Pinker, "The Efficiency-Quality Tradeoff of Crosstrained Workers,"
Manufacturing & Service Operations Management, 2(1), 2000; with A. Barnett,
M. Hansen, A. Odoni, and G. Gosling, "Safe at Home? An Experiment in
Domestic Airline Security," Operations Research, 49(2), 2001; with S. Netessine
and G. Dobson, "Flexible Service Capacity: Optimal Investment and the Impact
of Demand Correlation," Operations Research, 50(2), 2002; with E.J. Pinker,
"Gatekeepers and Referrals in Services," Management Science, 49(7), 2003; with
E.J. Pinker and S. Misra, "Salesforce Design with Experience-Based Learning,"
IIE Transactions, 36(10), 2004; with S. Netessine, "Revenue Management
Games: Horizontal and Vertical Competition," Management Science, 51(5), 2005;
"Call Center Outsourcing Contracts Under Information Asymmetry,"
Management Science, 54(4), 2008
Working Papers"Dynamic Revenue Management in Airline Alliances"; "Work Expands to Fill the
Time Available: Capacity Estimation and Staffing under Parkinson’s Law"
AwardsGraduate Research Award on Public Sector Aviation, Federal Aviation
Administration, 1991; Harold Hazan Award, Outstanding Teaching in Electrical
Engineering and Computer Science, Massachusetts Institute of Technology, 1992;
Meritorious Service Awards, Operations Research, 1996, 1998, 2000, 2001, 2002,
2003; Superior Teaching Awards, Simon School, University of Rochester, 2000–05
Professional Activities
Academic positions: Assistant Professor, 1995–2001, Associate Professor, 2001–
05, Simon School of Business Administration, University of Rochester; Tuck
School of Business, 2005–present
Nonacademic positions: Teacher, Northfield Mount Hermon School, 1988–90;
Research Associate, Massachusetts Port Authority, 1992; Research Associate,
MITRE Center for Advanced Aviation Systems, 1993
Board memberships: Board of Trustees, Temple Sinai, Rochester, N.Y., 2004–05;
Advisory Board, American Management and Marketing Association, 2004–present
Editorial positions: Senior Editor, Production and Operations Management;
Associate Editor, Management Science, Operations Research; Editorial Review
Board, Journal of Revenue and Pricing Management, Manufacturing & Service
Operations Management
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