Joseph M. Hall
Visiting Associate Professor of Business Administration
BS, California Institute of Technology, 1989; MBA, University of Washington,
1995; PhD, Stanford University, 2000 Areas of expertiseOperations strategy and service operations management
Current research topicsTension between art and science in business process management; value of
operational focus; interactions of capacity choices, customer service, and
customer retention
Selected Publications"Customer Service Competition in Capacitated Systems," Manufacturing and
Service Operations Management, 2(2), 2000; "Smart Pricing," MIT Sloan
Management Review, 45(2), 2004; with P.K. Kopalle and D.F. Pyke, "Static and
Dynamic Pricing of Excess Capacity in a Make-to-Order Environment,"
Production and Operations Management, forthcoming; "When Should a Process
Be Art, Not Science?", Harvard Business Review, 87(3), 2009
Working PapersWith E.L. Porteus, "Capacity Games and Customer Valuation"; with E.L.
Porteus, "Joint Pricing and Capacity Decisions Under Monopoly"; with P.K.
Kopalle and A. Krishna, "A Multi-Product Model of Retailer Dynamic Pricing
and Ordering Decisions: Normative and Empirical Analysis"; with M.
Fleischmann and D.F. Pyke, "A Dynamic Pricing Model for Coordinated Sales and Operations"
AwardsFuture Professors of Manufacturing Fellowship, Stanford University 1995–2000;
Jaedicke Fellowship, Stanford Graduate School of Business, 1996–97
Professional Activities
Academic positions: Tuck School of Business, 2000–present
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